In the unlikely situation that you receive an item that is not as described, we will give you a full refund, including the cost of returning the item to us for a period of 28 days from delivery of the item.
If you simply change your mind, we will refund the cost of the item, but the cost of returning it to us will be your responsibility.
Here’s how to return an item to us:
Contact our Customer Services team ( Returns@SNWOutlet.co.uk – Subject – SHOP RETURN) within 7 days of receiving the item and let them know you wish to return it, with the reason for the return.
Carefully repackage the item, including a copy of the PayPal payment receipt and order details in the return parcel to help us identify your order. Send your returns through a service that insures the value of the goods. We recommend Royal Mail Signed for delivery. Keep proof of postage.
Returned items should be sent to: Returns Department, Sutton Night Watch, 35 Manor Road, Wallington, SM6 0BW.
Once we receive your return, we will refund the amount back to your PayPal account within 14 days.